OFFICE HOURS: Monday through Friday 9am to 5pm.
APPOINTMENTS: Please arrive on time for your scheduled appointments. Patients who arrive more than 15 minutes late may have their appointment cancelled and rescheduled.
PAYMENTS, CO-PAYMENTS, AND OUTSTANDING BALANCES: All payments, co-payments and outstanding balances are due at the time of service. Newport Beach Pediatric Pulmonology will kindly file your claims to your insurance company as a courtesy to you.
COVERAGE: Not all services are covered by all insurance policies. Any services that are not covered by your insurance are your responsibility. It is your responsibility to know the terms and conditions of your policy. As a courtesy, Newport Beach Pediatric Pulmonology will attempt to verify eligibility and benefits, however, we are unable to obtain the exact details of payment until the claim is processed.
INSURANCE UPDATES: You are responsible for providing us with any updates to your insurance at each visit. If any charges are denied due to not providing current insurance information, the guarantor will be responsible for any unpaid balances.
INSURANCE DISPUTES: It is your responsibility to contact your insurance company with any disputes regarding your coverage.
NO-SHOWS OR LATE CANCELLATIONS ON DAY OF VISIT: When appointments are missed or cancelled with little notice, it leaves an opening that could have been used by another patient. We will charge $50 (or the amount of your co-pay) for NO-SHOWS or late cancellations on the day of clinic visit. This fee is not covered by your insurance.
RETURNED CHECKS: There will be a service charge of $35 for all returned checks.
FINANCIAL HARDSHIP: We realize that temporary financial problems may affect timely payment on your account. If such problems arise, we encourage you to contact us promptly for assistance in the management of your account.
PAYMENTS: Payments can be made via credit card held on file and processed once insurance explanation of benefits (EOB) has been released. Please be assured that your payment card information is stored by an encrypted merchant service and Newport Beach Pediatric Pulmonology only has access to the last 4 digits of your card. Payment can also be made directly on our web page at www.newportbeachpediatric pulmonology.com via credit card. Checks can be made to Newport Beach Pediatric Pulmonology, Inc.